Incognito Software Systems, a global provider of broadband service orchestration and device management solutions, announced that a fast-growing service provider in Central Asia has selected its Digital Experience (DX) Solution to centralize management of customer premises equipment (CPE) across fixed wireless access (FWA) and broadband services. The deployment, in collaboration with value-added partner BM COM, aims to streamline operations, improve subscriber quality of experience, and reduce costs.
With rapid expansion of broadband services and increasing diversity of connected devices, the operator required a scalable platform to efficiently manage multi-vendor CPE environments. Incognito's carrier-grade solution features an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, delivering automated end-to-end device lifecycle management including configuration, monitoring, diagnostics, and firmware management. The platform is designed to future-proof operations and ensure interoperability across diverse CPE environments over any access technology.
“We are proud to support this operator in modernizing its device management capabilities and delivering a high-quality, reliable internet experience to every subscriber as its network and customer base continue to grow,” said Gary Knee, CEO of Incognito. “Our solution provides the flexibility, scalability, and intelligence required to manage today's complex, multi-access broadband networks.”
Incognito's solution provides visibility and control of the end-to-end lifecycle of devices, enabling the operator to streamline operations and deliver reliable broadband services with confidence. As demand for full fibre grows, this capability helps maintain a competitive edge. The solution empowers network operations and support teams with remote lifecycle control, continuous device monitoring, and advanced diagnostics. The integrated KPI Analytics Dashboard offers real-time reporting on device, in-home Wi-Fi, and access network parameters, giving actionable insights into network health and service quality.
“Working with such dynamic and fast-growing operators has been exciting since the beginning,” said David Mansfeld, Managing Partner at BM COM. “BM COM's role is to support this operator all the way by providing system integration, support, and hands-on expertise to ensure rapid growth of our valuable customer.”
This announcement underscores the importance of unified device management for broadband operators facing network expansion and device diversity. By adopting Incognito's solution, the Central Asian operator can improve operational efficiency and subscriber experience, potentially setting a benchmark for other regional providers. The collaboration highlights the role of specialized partners like BM COM in deploying advanced telecommunications infrastructure in emerging markets.
